CLINIC POLICIES

Journey Wellness Clinic is a fee for service practice. All charges must be paid at the time of service. Fees may be paid by cash, check, or credit/debit card.

INSURANCE CLAIMS: Journey Wellness clinic will file insurance claims for selected policies/plans; these abilities may vary depending on provider. Filing a claim does not guarantee payment. You are responsible for paying all fees including unpaid/uncovered amounts by your insurance, co-pays, coinsurance, and deductibles.

CANCELLATIONS, LATE ARRIVALS, & NO SHOWS

CANCELLATIONS: Appointments must be cancelled at least 24 hours prior to your appointment by calling, texting, or emailing; method will be designated by your provider. A minimum of $50 may be charged for sessions cancelled less than 24 hours before your appointment.

LATE ARRIVAL: If you will be late for an appointment, inform your provider quickly.

For appointments scheduled 30 minutes or more: You will be seen during the originally allotted time slot. You may be responsible for an additional charge of $50 if your provider is not able to bill insurance for the original amount of time.

For appointments scheduled for less than 30 minutes: Your appointment may be cancelled based on the provider’s discretion. If cancelled for this reason, you may be charged a minimum of $50.

NO SHOWS: A minimum of $50 will be charged for sessions for which you do not show without notice. The clinic reserves the right to charge you for your full visit should you continually fail show.

Based on these policies, credit card information and authorization may be requested.

MEDICATION POLICY: Our advanced practice nurses are licensed and board certified psychiatric mental health nurse practitioners. As such, it is within their scope of practice to prescribe medications for managing various mental health conditions across the lifespan. They will do so based on extensive assessment and clinical judgement, guided by current research and evidence-based practice guidelines. They are under no obligation to continue medications prescribed by other providers. If taking medications that they deem inappropriate/unnecessary, you will be safely weaned off the medication to avoid withdrawal symptoms, although zero side effects cannot be guaranteed. Continuing certain medications against medical advice may result in referral to another provider. 

PARTICIPATION IN TREATMENT: Participation in services with Journey Wellness Clinic is voluntary. It is your right to question modalities of treatment, refuse treatment, seek treatment elsewhere, and/or terminate services at any time. Our advanced practice nurses are licensed and board certified psychiatric mental health nurse practitioners whose scope of practice includes psychotherapy and medication management. Therapy practices at Journey Wellness Clinic may also be provided by licensed therapists with varying degrees and licensure; they will discuss their scope of practice with you, as well as their areas of expertise and certification. Various methods will be incorporated to the extent that credible empirical evidence supports to be beneficial for treatment of specific mental health conditions.

Photo by Sara Jones. Part of my Journey: Sunset, North Little Rock, Arkansas.